IT Service Management Engineer

At Solves it all starts with a click!
It’s very important to us that we have a click on a personal level.
That’s the positive vibe that we want you to have when we bring you in contact with our partners. After all, a job isn’t worth doing unless you enjoy it, right?
Now it’s your turn to ask some questions 😉

This is what you do
As IT Service Management Engineer you will have a coordinating role within the IT operations for both team members and services & tools. You show a leading, proactive role within the team by suggesting, troubleshooting, initiating and pro-actively implementing ideas to improve operations (e.g. tooling improvements) and act as a team member who can advise and discuss on troubleshooting and analyzing.
Furthermore you will setup and coordinate multi-disciplinary troubleshooting and problem solving (emergency) meetings, act as day IT-Escalation Manager during office hours and participate in callout schedule in the area of your expertise (IT).

This is how you do it

Analyzing and troubleshooting incidents based on the available data; customer complaints or tooling.
Coordinate multi-disciplinary incident solving (emergency) meetings and secure the progress.
Report progress of the incidents towards all stakeholders (including management) and escalate where necessary.

Drive tooling, Service Management processes (both in- and outside the department) and team improvements.
Share and discuss knowledge and information with the team/department and other stakeholders.
Act as a KPI reporting owner in case of service deterioration, provide analysis to stakeholders and business
24*7 on call on a regular (one week every 4 weeks) basis for the services in the area of your expertise (IT)
Active participation in HLD sessions to define your departments requirements.
Active cooperation with the SIM (service integration management) department to define and implement tooling, tracing and process requirements.
Act as the Day IT- Escalation Manager for IT Operations to ensure smooth operations in a complex managed service and outsourced environment.

You’ve got what it takes
• Bachelor degree, preferably technical
• Broad technical experience in the area of IT (scripting and/or IP computing) .
• At least 1-3 years of experience in IT
• Experience with Service Management is an advantage
• Excellent communication skills, both verbal and written in Dutch and English
• Customer focus, pro-active and a helicopter view
• Delivering results, team player and act as a role model within the IT Operations team
• Willing to participate in a 24/7 on call shift once every 4 weeks.

Vacatures bij Solvès