Our client in Washington, DC has an exciting opportunity available for a highly organized and white-glove, service-oriented Concierge Coordinator to join a prestigious private members' club located in the heart of Washington, DC, Georgetown. Known for its tradition, exclusivity, and exceptional standards, the club provides a distinguished environment for its members. This role plays a vital part in day-to-day operations with a strong focus on member services, administration, and relationship management.  You will report to the General Manager.

If you are passionate about delivering exceptional service, thrive in a refined setting, and enjoy working with discerning individuals, please apply!

Salary: $100K - $120K...Depending on your level of experience
 

Position Overview

You will manage all aspects of the membership experience — from onboarding and renewals to ongoing engagement and communication. The ideal candidate will possess strong administrative and communication skills, attention to detail, and prior experience working with Ultra High Net-Worth Individuals (UHNWI).

 

Key Responsibilities

Membership Management

• Maintain and foster relationships with members, delivering a seamless and personalized experience
• Guide new members through the onboarding process, including application administration, club orientation, and data entry into Salesforce
• Coordinate introductions between new members and senior leadership
• Manage membership renewals, resignations, and the waitlist process
• Maintain accurate and up-to-date member records and preferences using Salesforce
• Liaise with internal departments to ensure smooth communication across the club

Member Communication & Engagement

• Serve as the first point of contact for all membership-related inquiries
• Address member concerns professionally and escalate when necessary
• Ensure members are informed of club policies and protocols
• Provide a warm and engaging welcome to new members and maintain a high level of ongoing support

Administrative & Operational Support

• Partner with the finance team to ensure accurate billing, account updates, and payment processing
• Organize and distribute welcome materials, member gifts, and acknowledgments for birthdays and holidays
• Prepare reports and dashboards to assist with member communications and committee updates
• Ensure membership data and documentation is consistently maintained and compliant

Reporting & CRM Oversight

• Oversee Salesforce data integrity and develop customized dashboards as needed
• Generate regular reports to support strategic planning, communications, and event targeting
• Support the application review process and collaborate with club leadership on prospective member evaluations

Qualifications & Experience

• Proven experience working with a CRM system, preferably Salesforce
• Demonstrated experience engaging with UHNWI in a client- or member-facing capacity
• Outstanding organizational and multitasking skills, with acute attention to detail
• Strong interpersonal, written, and verbal communication abilities
• Professional presence with a high level of discretion and emotional intelligence
• Proficiency in Microsoft Office Suite and strong technical literacy
• Ability to work collaboratively within a small, fast-paced, and process-driven team environment