Planning and Organizing

• Collaborate with senior leaders to determine organizational priorities and relate those to technology resources. 
• Prioritize relevant activities based on multiple priorities to achieve assigned responsibilities within agreed upon timeframes. 
• Collaborate with team members to provide feedback on the overall process and propose areas for improvement and/or to mitigate risk. 
• Create, manage, and budget for an enterprise architecture view as it relates to business systems, IT systems and system infrastructure. 
• Manage and monitor relevant metrics in customer service as well as system performance with a focus on continual improvement. 
• Develop and maintain written policies and procedures that govern the computer and information technology functions of the organization.
• Develop, maintain, monitor and test business continuity plans that will keep the organization functional in the event of a crisis.
• Communicate all relevant changes to key White Horse Village senior leaders to ensure they are aware and trained on those aspects. 
• Leading the IT Investment Committee.

Vendor Management  

• Collaborate with outside providers to ensure accountability, responsibility and adherence to best practices. 
• Ensure key metrics are established, tracked and monitor with key vendor partners
• Continually negotiate services and costs on behalf of White Horse Village to get to the most cost-effective outcomes while meeting technical and business requirements
• Be a liaison between technical vendors and White Horse Village staff in terms of day to day or operational impact. 

Data Security

• Utilize in-depth technical knowledge, continuous improvement methods and business requirements to design and implement secure solutions to meet customer needs while protecting the organization’s assets.
• Develop and maintain security standards, procedures and guidelines for multiple platforms in line with regulatory guidelines.
• Collaborate with HIPAA Security Officer to develop and maintain security standards, procedures and guidelines to ensure compliance with the health information technology requirements of HIPAA.

Subject Matter Expertise 

• Keep up to date with current trends as it relates to technology and ensure an understanding of how the organization compares. 
• Work closely with departmental and senior managers to determine the maintenance and growth needs of the network, devices, and systems.  
• Oversee and assist with managing processes i.e. technical change management, roll back planning, root cause analysis, etc. 
• Assists Project Owners with developing requirements, outlines, budgets, timelines/schedules , and project tracking and status reports for information technology projects including upgrades and new implementations.

Qualifications

• Bachelor’s degree or equivalent; degree in the field of computer science, MIS, or engineering desirable.
• Minimum of eight years’ relevant work experience, with a preference for experience working within a healthcare organization.
• Working knowledge of ITIL, NIST, and PMBOK concepts and/or other best practice frameworks with a focus on continual improvement
• Strong organizational skills with keen ability to prioritize and multi-task.
• Effective interpersonal skills and relationship-building skills while maintaining a customer service mindset.
• Strong written and oral communication skills, ability to present ideas in user-friendly language.  
• Ability and willingness to train users and communicate procedures and changes related to technology.
• Experience with primarily outsourced models and how to manage vendors underneath that structure,
• Lean towards cloud-based technology solutions rather than on premise software particularly related to the Microsoft 365 environment.
• Some background in Networking preferred but not required. 

Job Type:  Full-Time
Benefits:  Medical, Dental, Vision, 401k