McCarthy Tire Service Job Description

JOB TITLE: Call Center Dispatcher

JOB TYPE

• Full Time
• Overnight Shift: 12:00 AM – 8:00 AM, including weekends

JOB SUMMARY
We are seeking a reliable and detail-oriented Call Center Dispatcher to join our team. In this role, you will be responsible for handling inbound service calls, gathering essential information, dispatching service technicians, and ensuring timely follow-up on service requests. The ideal candidate will possess excellent communication skills, strong multitasking abilities, and a customer-first mindset.

JOB DESCRIPTION AND RESPONSIBILITIES

• Answer inbound calls and assist customers with service needs
• Gather detailed information to determine the nature and urgency of each request
• Dispatch service technicians to breakdown locations in a timely and efficient manner
• Enter and maintain accurate information in the dispatch system
• Communicate necessary job details to field technicians, including order information, location details, and potential obstacles
• Follow up on open service calls and ensure proper closure
• Maintain professionalism and clear communication with both customers and internal teams

EDUCATION & EXPERIENCE

• High School Equivalent

REQUIREMENTS

• High Speed Internet Connection. (required for remote work)
• Personal Computer (Laptop/Desktop) with an additional monitor.
• Wired or wireless headset
• Schedule Flexibility is a must.
• Strong customer service and communication skills
• Basic computer literacy and consistent typing ability
• Excellent organizational skills and the ability to multitask under pressure
• Strong active listening skills and attention to detail.

OTHER DUTIES/RESPONSIBILITIES

• Other duties can and will arise, and you should be prepared to take on these challenges openly.

WORK AUTHORIZATION

• United States (Required)

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.