Workplace Experience Coordinator

Shift: 8 am to 5 pm

Summary:
My client is seeking a Workplace Experience Coordinator to deliver a world-class customer service experience to employees and visitors in a dynamic and professional office environment. This role is part of the Workplace Experience team, focused on creating a welcoming and efficient workplace through exceptional service and attention to detail.

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What You’ll Do:

• Serve as the first point of contact for everyone entering the facility, offering a friendly and professional welcome.
• Issue visitor and parking passes while ensuring all security protocols are followed.
• Answer incoming calls with a professional and courteous demeanor, ensuring inquiries are directed appropriately.
• Coordinate and confirm dining, recreational, and business arrangements on behalf of internal requesters.
• Manage facility service requests, including janitorial and maintenance work orders.
• Oversee workplace services such as mail distribution, office supply inventory, and new employee onboarding support.
• Address employee and visitor inquiries or complaints with effective, service-oriented solutions.
• Plan and execute on-site events, including booking spaces, coordinating setup and teardown, and managing supplies.
• Adhere to all property-specific security and emergency procedures, escalating concerns as needed to maintain safety.
• Collaborate with external vendors providing goods or services to the workplace.
• Share complex or detailed information clearly within the team and follow manager directions closely.
• Carry out tasks based on established procedures, using discretion only as needed for straightforward problem-solving.

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What You’ll Need:

• High School Diploma or GED, with up to 2 years of relevant experience.
• Ability to follow structured routines and established standards of work.
• Strong communication skills for interacting with staff, guests, and vendors.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.).
• Excellent organizational skills and a proactive, curious mindset.