Job Description

Sr UX Designer - Org Experience

We are seeking an experienced UX designer to support our product experience and journey management teams within the organizational experience space. This role offers an exciting opportunity to shape end-to-end user-centered design strategies and drive product innovation through thoughtful design discovery and delivery.

About the Role

As a Senior UX Designer on the Org Experience team, you will play a crucial role in helping our journey management team shape user-centred solutions across multiple services, and our reporting product experience team discover, define and deliver innovative digital experiences for our customers.

Key Responsibilities

·       Lead end-to-end UX design activities for digital products and services, from discovery to delivery across multiple projects, ensuring consistency and alignment with program goals.

·       Collaborate with service designers and strategists to develop comprehensive service blueprints and customer journey maps to identify opportunities for improvement and innovation

·       Develop and implement UX strategies aligned with business goals and user needs

·       Facilitate workshops and stakeholder engagement to co-design solutions, gather insights, and align on key experience priorities.

·       Lead aspects of discovery for complex problems: conduct and oversee user research, usability testing, and data analysis to inform design decisions

·       Create and manage the development of prototypes, wireframes, service blueprints and other UX deliverables to communicate concepts and validate solutions.

·       Collaborate closely with research, design, product, engineering, and business stakeholders to translate insights into actionable solutions and help develop roadmap themes.

·       Own the quality of the experience: Ensure design consistency and adherence to brand guidelines across all products, with the support of design leads.

·       Contribute to design governance and process frameworks to ensure quality and scalability across projects.

·       Mentor junior designers and contribute to the development of design standards and best practices

Required Skills and Qualifications

Proven Experience: Minimum of 3 years of experience in UX Design

UX Design: Advanced proficiency in user-centered design principles and methodologies

Service Design: knowledge of customer journey mapping and service blueprinting methodologies

Strategic thinking: Ability to translate business objectives and research findings into actionable insights for design, service and product strategy.

Leadership: Ability to shape and lead UX design activities independently

Collaboration: Excellent interpersonal skills with the ability to work effectively with cross-functional teams.

Communication: Strong verbal and written communication skills; strong facilitation skills, comfortable presenting to various levels of stakeholders

Tools Proficiency: Proficiency in Figma, Fijam & facilitation tools

Education: Bachelor's degree in Human-Computer Interaction, Psychology, Design, or a related field. Equivalent experience will also be considered.