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CCaaS Advisor (Perm) - TI090725

US/Canada - Remote, US/CAD · Information Technology
We are seeking a CCaaS Advisor with expertise in messaging capabilities to support strategic initiatives and business transformation.
In this client-facing role, you will help organizations design and implement CCaaS strategies that align with their goals, enhance customer engagement, and optimize operational performance.
 
Aspect
CCaaS Advisor
Focus
Business consulting & strategy
Involvement
High-level process and planning
Audience
Business leaders, stakeholders
Skills
Business, CX, vendor insights

Key Responsibilities:
  • Act as a subject matter expert on CCaaS messaging channels
  • Develop and present business cases and strategic roadmaps to key stakeholders.
  • Translate business objectives into actionable contact center strategies.
  • Provide advisory support on platform capabilities, vendor solutions, and integration best practices.

Required Skills & Qualifications:
  • Proven experience in a CCaaS advisory, consulting, or solutioning role.
  • Strong understanding of cloud contact center technologies and messaging platforms.
  • Ability to build business cases with ROI models and strategic justifications.
  • Excellent communication, presentation, and stakeholder management skills.

Preferred Qualifications:
  • Familiarity with platforms like Amazon Connect
  • Background in customer experience (CX), digital transformation, or contact center operations.
  • Knowledge of omnichannel strategy, customer journey design, and AI/chatbot integration.

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