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CCaaS Advisor (Perm) - TI090725
US/Canada - Remote, US/CAD · Information TechnologyWe are seeking a CCaaS Advisor with expertise in messaging capabilities to support strategic initiatives and business transformation.
In this client-facing role, you will help organizations design and implement CCaaS strategies that align with their goals, enhance customer engagement, and optimize operational performance.
In this client-facing role, you will help organizations design and implement CCaaS strategies that align with their goals, enhance customer engagement, and optimize operational performance.
Aspect
CCaaS Advisor
Focus
Business consulting & strategy
Involvement
High-level process and planning
Audience
Business leaders, stakeholders
Skills
Business, CX, vendor insights
Key Responsibilities:
Required Skills & Qualifications:
Preferred Qualifications:
CCaaS Advisor
Focus
Business consulting & strategy
Involvement
High-level process and planning
Audience
Business leaders, stakeholders
Skills
Business, CX, vendor insights
Key Responsibilities:
- Act as a subject matter expert on CCaaS messaging channels
- Develop and present business cases and strategic roadmaps to key stakeholders.
- Translate business objectives into actionable contact center strategies.
- Provide advisory support on platform capabilities, vendor solutions, and integration best practices.
Required Skills & Qualifications:
- Proven experience in a CCaaS advisory, consulting, or solutioning role.
- Strong understanding of cloud contact center technologies and messaging platforms.
- Ability to build business cases with ROI models and strategic justifications.
- Excellent communication, presentation, and stakeholder management skills.
Preferred Qualifications:
- Familiarity with platforms like Amazon Connect
- Background in customer experience (CX), digital transformation, or contact center operations.
- Knowledge of omnichannel strategy, customer journey design, and AI/chatbot integration.