Description

Join a customer-driven and product-minded team responsible for driving digital evolution and delivering seamless, data-informed experiences across web and app platforms.

As a UX Researcher within the Digital Product Strategy & Transformation team, you’ll play a key role in understanding user behaviors, motivations, and pain points across digital touchpoints. Your research will inform strategic decisions and drive the creation of intuitive, delightful digital experiences for customers.

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Responsibilities

• Research Execution: Conduct qualitative and quantitative research across product lifecycles, including foundational and evaluative studies.

• Insight Delivery: Produce compelling deliverables (e.g., reports, presentations, videos) that convey actionable insights.

• Stakeholder Collaboration: Understand stakeholder objectives and collaborate closely to align research with business goals.

• Research Prioritization: Strategically prioritize research initiatives based on business impact and team alignment.

• Team Contribution: Participate in improving internal UX research processes and contribute to peer reviews.

• Enablement: Mentor team members in research best practices and processes to build research capacity.

• Advocacy: Clearly communicate and socialize research findings to influence product strategy and design decisions.

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Qualifications

• Experience: 5+ years of hands-on UX research experience, integrating insights into digital product development.

• Methodological Expertise: Skilled in selecting and applying various research methods—e.g., surveys, usability testing, focus groups, guerrilla tactics—based on project needs and product phase.

• Analytical Storytelling: Able to translate data into meaningful narratives that support product and design recommendations.

• Problem Solving: Curious and insightful, with strong questioning and analytical skills.

• Agility & Autonomy: Comfortable working in fast-paced, agile environments and managing multiple concurrent priorities.

• Communication: Strong written and verbal communication skills, with the ability to engage and influence diverse audiences.

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What You’ll Gain

• The opportunity to shape meaningful digital experiences used by millions

• A remote-first, flexible work environment

• A collaborative, innovative team culture

• A role that encourages experimentation, learning, and growth