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The candidate must have the following qualifications to be retained for an internal process:
Required:
Compliance Elements
Language: French
Job description:
Context
As part of the delivery of one of its priority projects, the services of a senior Salesforce developer for its customer knowledge project.2. MandateThe customer knowledge project aims, among other things, to set up a single customer file in a new Salesforce CRM instance. In this context, the features of the ticketing for customer support already in operation in an existing instance will have to be migrated to the new instance. This project is in line with the organization's strategic objectives, aimed at simplifying the technological ecosystem, adopting industry solutions and standards, and standardizing the management of customer records. The main responsibilities of the Salesforce developer will be to configure and develop Cloud Service and Cloud voice as part of the telephony migration project. He will contribute to the resolution of incidents in the relationship and support center / customer file and collaborate in the migration of the CRC to a new Salesforce instance.
The main qualities sought by the developer are:? Ability to communicate verbally and in writing clearly and precisely; Appropriate knowledge of the English language;? Analytical and synthesis skills; Team spirit;? Proven customer service skills;? Autonomy and sense of organization;? Availability on call if required.
It is important to note that the current ticketing system is being migrated to a new Cisco webex phone system that will integrate with Salesforce Service cloud voice via an add-on from B+S. Proficiency and experience with a Salesforce call center is an asset. For your information, the technological environment in which our development teams involved in this program evolve consists of:•Geraset;•Gitlab;•Confluent Cloud (Kafka);•AWS services;•Confluence;•JIRA;•XRAY
Compliance
? Minimum of eight (8) years of experience in application development, including two (2) with Salesforce;? Salesforce Platform Developer I Certification;? Experience in development with Java and Javascript;? Knowledge with flow builder Apex programming;? Knowledge of basic design patterns, limitations and bulk patterns, trigger handling, asynchronous operations, integration patterns, and efficient unit testing;? Experience with Salesforce API: REST/SOAP API for telephony integration and third-party tools;? Experience with Service Cloud, Omnichannel, Routing, Queues, Console, Case Management, Email-to-Case, Web-to-Case, Apex Development: Classes, Triggers, Batch Apex, Scheduled Jobs. Lightning Web Components (LWC). Flows and Process Builder (and migrating those automations).
In the event of non-compliance with these compliance elements, the application will be automatically rejected.
Other elements considered an asset
? Knowledge of Azure DevOps, Gitlab, Visual Studio;? Experience with Salesforce AI (Einstein Bots, voice transcription);? Knowledge of Salesforce Service Cloud Voice (SCV) and Service Cloud Consultant;? Front-end experience with Lightning Web Components and with one or more Web Programming Frameworks (Angular, Vue JS);? Experience with Salesforce DevOps tools: SFDX, Git, CI/CD Gearset;? Knowledge of Docker containers and Kubernetes/OpenShift;? Good understanding of Data Mesh concepts and mastery of event-oriented architectures (Kafka, pub/sub);? Familiarity with agile and Scrum methodologies; Knowledge of the following technology environments: SQL Server, Oracle, Windows;? Experience with JIRA, Confluence.
Salesforce Developer - 79767 (Binta Goudiaby )
Montreal, QCThe candidate must have the following qualifications to be retained for an internal process:
Required:
Compliance Elements
- Minimum of eight (8) years of experience in application development, including two (2) years with Salesforce;
- Certification Salesforce Platform Developer I;
- Experience in developing with Java
- Experience in Javascript development;
- Knowledge of flow builder Apex programming;
- Knowledge of basic design patterns, limitations and bulk patterns, trigger management, asynchronous operations, integration patterns, and efficient unit testing;
- Experience with Salesforce API: REST/SOAP API for telephony integration and third-party tools;
- Experience with the following:
- Service Cloud,
- Omnichannel, Routing,
- Queues,
- Console,
- Case Management,
- Email-to-Case,
- Web-to-Case,
- Développement Apex : Classes, Triggers, Batch Apex, Scheduled Jobs. Lightning Web Components (LWC). Flows et Process Builder (et migration de ces automatisations)
Language: French
Job description:
Context
As part of the delivery of one of its priority projects, the services of a senior Salesforce developer for its customer knowledge project.2. MandateThe customer knowledge project aims, among other things, to set up a single customer file in a new Salesforce CRM instance. In this context, the features of the ticketing for customer support already in operation in an existing instance will have to be migrated to the new instance. This project is in line with the organization's strategic objectives, aimed at simplifying the technological ecosystem, adopting industry solutions and standards, and standardizing the management of customer records. The main responsibilities of the Salesforce developer will be to configure and develop Cloud Service and Cloud voice as part of the telephony migration project. He will contribute to the resolution of incidents in the relationship and support center / customer file and collaborate in the migration of the CRC to a new Salesforce instance.
The main qualities sought by the developer are:? Ability to communicate verbally and in writing clearly and precisely; Appropriate knowledge of the English language;? Analytical and synthesis skills; Team spirit;? Proven customer service skills;? Autonomy and sense of organization;? Availability on call if required.
It is important to note that the current ticketing system is being migrated to a new Cisco webex phone system that will integrate with Salesforce Service cloud voice via an add-on from B+S. Proficiency and experience with a Salesforce call center is an asset. For your information, the technological environment in which our development teams involved in this program evolve consists of:•Geraset;•Gitlab;•Confluent Cloud (Kafka);•AWS services;•Confluence;•JIRA;•XRAY
Compliance
? Minimum of eight (8) years of experience in application development, including two (2) with Salesforce;? Salesforce Platform Developer I Certification;? Experience in development with Java and Javascript;? Knowledge with flow builder Apex programming;? Knowledge of basic design patterns, limitations and bulk patterns, trigger handling, asynchronous operations, integration patterns, and efficient unit testing;? Experience with Salesforce API: REST/SOAP API for telephony integration and third-party tools;? Experience with Service Cloud, Omnichannel, Routing, Queues, Console, Case Management, Email-to-Case, Web-to-Case, Apex Development: Classes, Triggers, Batch Apex, Scheduled Jobs. Lightning Web Components (LWC). Flows and Process Builder (and migrating those automations).
In the event of non-compliance with these compliance elements, the application will be automatically rejected.
Other elements considered an asset
? Knowledge of Azure DevOps, Gitlab, Visual Studio;? Experience with Salesforce AI (Einstein Bots, voice transcription);? Knowledge of Salesforce Service Cloud Voice (SCV) and Service Cloud Consultant;? Front-end experience with Lightning Web Components and with one or more Web Programming Frameworks (Angular, Vue JS);? Experience with Salesforce DevOps tools: SFDX, Git, CI/CD Gearset;? Knowledge of Docker containers and Kubernetes/OpenShift;? Good understanding of Data Mesh concepts and mastery of event-oriented architectures (Kafka, pub/sub);? Familiarity with agile and Scrum methodologies; Knowledge of the following technology environments: SQL Server, Oracle, Windows;? Experience with JIRA, Confluence.