Maintenance Planner

1000 Boulevard Marie-Victorin, Longueuil, Quebec

Title: Maintenance Planner
Hours: M-F 8-5
Remote/Hybrid/In-person: Onsite
Clearance Requirement: Controlled Goods Program (CGP) Clearance is required
Location:Boulevard Marie‑Victorin and Boulevard Roland‑Therrien

Summary:

My client is seeking a detail-oriented Account Operations Coordinator to support daily operational processes related to work order management and service partner coordination. This position plays a key role within the Contract Quality Management function, ensuring timely delivery of services and adherence to contractual obligations.

Key Responsibilities:

Coordinate routine and non-routine tasks among service providers, clients, and internal teams.
Support small to mid-sized client accounts by managing service delivery, cost tracking, process compliance, and quality assurance.
Process and resolve maintenance and repair work orders efficiently.
Support dispatching, scheduling, and follow-up activities post-service.
Participate in weekly client meetings to provide updates on project and work order progress.
Collaborate with internal stakeholders to gather customer requirements and resolve operational challenges.
Review vendor scopes of work and ensure accuracy in the Preventive Maintenance (PM) and CMMS (Computerized Maintenance Management System).
Perform standard tasks using established procedures, with opportunities for limited discretion.
Maintain consistent output by following structured processes and working under close supervision.

Typical Day:

Work with facility management teams and operations staff.
Use PM programs and CMMS tools to track and validate data.
Collaborate with vendors to confirm service scopes and ensure system accuracy.
Engage in hands-on coordination and administrative support to help ensure service delivery efficiency.

Must-Have Skills:

Experience with CMMS systems and general facilities or building management.
Technologically savvy with basic troubleshooting and system navigation skills.
Strong interpersonal skills with the ability to interact effectively with both internal teams and vendors.
Fluent in English and French, with excellent verbal and written communication.
Valid CGP clearance or ability to obtain it.

Preferred Qualifications:

High School Diploma or GED.
1–2 years of relevant work experience.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Strong organizational and time management skills.
Basic numeracy to perform calculations like percentages, markups, and discounts.