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Business Systems Analyst

Ottawa, ON · Banking/Loans

Join a high-impact digital transformation initiative with a leading federal institution, supporting the modernization of Identity and Access Management (IAM) across a multi-departmental environment. We’re seeking an experienced Senior Business Systems Analyst to shape and deliver secure, scalable access solutions that will directly support national infrastructure and security goals.

What You’ll Be Doing

  • Engage with stakeholders across departments to gather, document, and validate complex business and technical requirements

  • Conduct deep-dive business process analyses, defining current and future state models

  • Facilitate workshops, stakeholder interviews, and presentations for both technical and non-technical audiences

  • Translate business needs into functional and non-functional specifications, supporting solution design and procurement

  • Create detailed documentation to support testing, implementation, training, and end-user adoption

  • Participate in solution evaluations, UAT planning, functional testing, and deployment support

  • Develop engaging communications and training materials for end users and business partners

  • Provide expert input to solution architecture with a focus on IAM best practices and Zero-Trust principles

What You Bring

Must-Have Qualifications:

  • Degree or diploma in Computer Science, Engineering, Business Administration, or a related field

  • 10+ years of business analysis experience working with diverse stakeholders on complex IT initiatives

  • 5+ years in a Senior Business Systems Analyst role on large-scale enterprise projects

  • Experience with IAM tools and frameworks, particularly Microsoft Entra ID (Azure AD), including Conditional Access, Identity Governance, Entitlement Management, and Cloud-based controls

  • Strong understanding of IAM concepts (e.g., MFA, RBAC, SAML, Oath, policy enforcement)

  • Proven experience in Access Management solution implementations and migrations

  • Demonstrated ability to translate business requirements into actionable technical solutions

  • Excellent communication skills—both written and verbal—capable of influencing at all levels

  • Familiarity with software development methodologies and testing lifecycle

Nice-to-Have Assets:

  • Knowledge of Zero-Trust security frameworks

  • Experience with SailPoint IdentityIQ (RBAC, lifecycle management, certification campaigns)

  • Business intelligence and data analytics proficiency

  • Experience automating repetitive business processes or data-heavy workflows

  • CBAP designation (IIBA)

 

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