Job Description:

Employee Trials Analyst

The employee trials analyst will partner with the product team and key stakeholders on Residential capital projects related to new product launches. The primary focus of this position is to leverage product requirements to build employee trial plans for the launch of new products and services, recruit and onboard employees into new product/services trials, perform surveys, focus groups and data analysis related to the trialed products and services to assess their launch readiness.

What you’ll be doing:

• Work on new product and service launches
• Developing employee trial plans using journey and business requirements documents
• Drive the organization’s operational readiness for new product launches by leveraging employee trials in validating the journey across Learn, Buy, Get, Use, Pay, Serve and Troubleshoot
• Recruit and onboard employees into employee trials
• Support the employee trial base of a given upcoming new product or services throughout onboarding and the trial
• Work with IT, Digital and Technology teams to escalate identify experience issues or customer/frontline frictions, track defects and resolutions
• Leverage the employee trialists in validating the new products, services and features are performing to the product specifications and in accordance with business requirements feeding into new product launch Go/No Go decisions

What you have:

• Product management, Operational Process/Improvement experience
• Ability to work with leaders and team members in a high paced environment managing diverse activities
• Strong verbal and written communication skill, with extensive deck preparation expertise
• Highly organized and detail-oriented
• Ability to present to large audience and cross functional teams
• Demonstrate strong analytical and problem solving / troubleshooting skills
• Ability to be flexible and adaptable to a changing environment and consistently provide results
• Excellent interpersonal and relationship-building skills.
• Knowledge in Tech Support, Customer Care or Field Operations processes considered an asset
• Demonstrated passion in improving the customer experience

Notes:

• hybrid
• Toronto (Brampton) or Calgary
• possibility of extension
• project based overtime if necessary