-Individuals within the Business Analysis job family are responsible for ensuring that business requirements are clearly identified, prioritized and satisfied by appropriate technical and or business process solutions.

-The Business Analysis role continues throughout the development lifecycle of any solution. Key responsibilities include eliciting, analyzing, documenting and validating business requirements, process flows, identifying system and process solution components, producing functional specifications for solution components or possibly for the integrated solutions. At the highest levels, they can help identify and address business opportunities with innovative business architectures.

-Business Analysis professionals define test cases, validate individual functions and the overall solution delivery, and may be directly involved in the test process. Individuals within this job family also may be responsible for identifying, analyzing, reporting and helping with the mitigation of IT risks.  They may also assure that the necessary business continuity and disaster recovery plans are in place, maintained and tested for satisfactory resiliency for critical business processes, in response to a wide range of potential threats. This includes coordinating business continuity activities including planning, testing, and incident/crisis management, to assure survivability and viability of Rogers in case of significant business / IT disruption.  

-Individual in this job family are involved in setting technology and business strategies and ensuring their optimal convergence. Business Analysis professionals provide the key interface between users and developers and therefore require deep business knowledge across business areas and a technical appreciation across a range of technologies. Successful Business Analysts have excellent written and oral communication skills, project management and people management skills.

-Typically works on projects related to systems which impact a multiple departments or workgroups across multiple business units. e.g. "Cable" or on projects estimated as "Large"

-Typically works on multiple, unrelated projects simultaneously. 

What you’ll be doing:

• Work on new product and service launches pertaining to TV, Streaming, and Content
• Developing employee trial plans using journey and business requirements documents
• Drive the organization’s operational readiness for new product launches by leveraging employee trials in validating the journey across Learn, Buy, Get, Use, Pay, Serve and Troubleshoot
• Recruit and onboard employees into employee trials
• Support the employee trial base of a given upcoming new product or services throughout onboarding and the trial
• Work with IT, Digital and Technology teams to escalate identify experience issues or customer/frontline frictions, track defects and resolutions
• Leverage the employee trialists in validating the new products, services and features are performing to the product specifications and in accordance with business requirements feeding into new product launch Go/No Go decisions

 

What you have:

• Product management, Operational Process/Improvement experience
• Ability to work with leaders and team members in a high paced environment managing diverse activities
• Strong verbal and written communication skill, with extensive deck preparation expertise
• Highly organized and detail-oriented
• Ability to present to large audience and cross functional teams
• Demonstrate strong analytical and problem solving / troubleshooting skills
• Ability to be flexible and adaptable to a changing environment and consistently provide results
• Excellent interpersonal and relationship-building skills.
• Knowledge in Tech Support, Customer Care or Field Operations processes considered an asset
• Demonstrated passion in improving the customer experience

Nice to have:

-previous Rogers contractor/employee

- have knowledge of billing systems, residential products and services