
Summary Experienced Senior Program & Project Manager with 20+ years in IT infrastructure, ServiceNow, cloud technologies, and PMO governance. Strong background in Agile, Prince2, ITIL, and large‑scale international project delivery. Proven ability to manage budgets, lead teams, and drive digital transformation across complex environments.
Lead IT programs and projects across infrastructure, cloud, and ServiceNow domains.
Implement and manage PMO governance, portfolio prioritization, and capacity planning.
Coordinate stakeholders, technical leads, and senior management across international teams.
Manage project budgets, actuals, KPIs, RAID logs, and reporting.
Oversee ServiceNow implementations (ITSM, CMDB, ITOM) and process optimization.
Deliver infrastructure initiatives: datacenters, virtualization, networks, cloud (Azure/AWS/GCP).
Conduct COPIL/CODIR steering committees and ensure high‑quality communication.
Lead and mentor teams of PMs, engineers, and process owners.
Project & Program Management (Prince2, Agile, Scrum)
ITIL v3/v4, ServiceNow (ITSM, CMDB, ITOM)
Cloud: Azure, AWS, Google Cloud
Infrastructure: VMware, NetApp, Windows/Linux/Unix, SQL/PostgreSQL
Networks & Security: Cisco, Juniper, Fortinet, Bluecoat, F5
Budget management, KPIs, reporting, stakeholder communication
Fluent English, native French
ITIL v3 & ITIL 4, Prince2 Foundation, Agile PM, Scrum Master, EU Security Clearance, VMware, Windows Server, NetApp.