Senior ServiceNow ITSM Consultant (Advisory & Implementation)

Assignment Overview

We are currently looking for a Senior ServiceNow ITSM Consultant to support a client in Rotterdam. The consultant will operate in a hybrid role combining advisory expertise with hands-on configuration and implementation responsibilities within the ServiceNow ITSM domain.

Key Details

• Start Date: around 15-07-2026
• Location: Rotterdam
• Duration: 100 man-days (with possible extension)
• Work Setup: Full-time, 2 to 3 days on-site at client location
• Languages:
  • Dutch: Mandatory
  • English: Nice to have

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Role Summary

As a Senior ServiceNow ITSM Consultant, you will act as a trusted advisor to the client, guiding them in optimizing and evolving their IT Service Management processes within the ServiceNow platform. You will combine strategic insight with hands-on delivery, ensuring high-quality configuration, implementation, and continuous improvement of ITSM modules.

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Key Responsibilities

Advisory & Stakeholder Engagement

• Act as a subject matter expert on ServiceNow ITSM best practices
• Advise stakeholders on process optimization, governance, and platform capabilities
• Translate business requirements into scalable ServiceNow solutions
• Support decision-making by providing functional and technical recommendations

Implementation & Configuration

• Configure and implement core ITSM modules (Incident, Problem, Change, Request, Knowledge, etc.)
• Ensure adherence to ServiceNow best practices and standards
• Participate in solution design workshops and requirement gathering sessions
• Perform system configuration, testing, and deployment activities

Continuous Improvement

• Identify opportunities to enhance efficiency and automation within ITSM processes
• Support service improvements aligned with ITIL principles
• Contribute to platform roadmap discussions and evolution

Collaboration & Delivery

• Work closely with technical teams, architects, and business stakeholders
• Provide guidance and mentoring to more junior team members if required
• Ensure documentation of solutions, processes, and configurations

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Required Profile

Experience & Expertise

• Proven experience as a Senior ServiceNow ITSM Consultant
• Strong background in both functional advisory roles and hands-on implementation
• In-depth knowledge of ServiceNow ITSM modules and data model
• Solid understanding of ITIL processes and frameworks

Certifications

• Mandatory:
  • ServiceNow Certified System Administrator (CSA) and/or
  • ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM)

Technical Skills

• Experience with ServiceNow configuration (workflows, flows, forms, business rules, etc.)
• Familiarity with integration concepts and platform capabilities
• Ability to translate business needs into technical solutions

Soft Skills

• Strong communication and stakeholder management skills
• Ability to work autonomously in a client-facing advisory role
• Analytical mindset with a focus on quality and delivery excellence

 

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What We Offer

• Opportunity to work on a strategic ServiceNow engagement
• Hybrid working model with a balance between on-site collaboration and remote efficiency
• Potential for extension beyond initial 100 days
• Exposure to a dynamic and evolving ITSM landscape