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Company Description
Fujitsu is a global leader in digital services, transforming organizations and the world through innovation. With a commitment to sustainability, Fujitsu builds trust in society by leveraging cutting-edge technology and innovation. Our services aim to drive positive change and create lasting impact in various industries globally.
DESCRIPTION OF THE TASKS
The external service provider will perform the following typical tasks and responsibilities:
The following certification (or equivalent) is mandatory:
RoC 57 - ServiceNow Architect in advanced profile in support of ICT Service Management (DESOPS)
Warsaw, Poland| Role: | ServiceNow Architect (Abbreviation: SNArch) |
| Location: | Frontex Headquarters (Warsaw) |
| Languages: | English C1 (Minimum level confirmed by CEFR) |
| Work Model: | On-site service provision (Foreseen ratio: 20% intra-muros / 80% extra-muros) |
| Lot / Level: | Advanced (Under Framework Contract FRONTEX/2024/OP/0029 - DESOPS) |
| Context/Project: | ServiceNow platform, design, and architecture |
| Education Requirement: | Minimum level of education: Level 4 – Secondary School |
| Security/Integrity: | Personal Security Clearance Required: CONFIDENTIEL UE/EU CONFIDENTIAL (procedure must be initiated within the first 45 days of assignment) |
Fujitsu is a global leader in digital services, transforming organizations and the world through innovation. With a commitment to sustainability, Fujitsu builds trust in society by leveraging cutting-edge technology and innovation. Our services aim to drive positive change and create lasting impact in various industries globally.
DESCRIPTION OF THE TASKS
The external service provider will perform the following typical tasks and responsibilities:
- Platform Architecture Design: Designing and communicating platform architecture, setting standards for design, development, and quality, and designing interoperability and interfaces with other systems.
- Requirements Translation: Transferring business, user, and technical needs into architectures and mapping business goals to system features.
- Business Analysis: Gathering and assessing business needs and user requirements to translate them into optimal technical solutions aligned with architecture design.
- Technical Evaluation: Selecting and evaluating technologies, preparing system documentation, and providing presentations to various audiences.
- System Optimization: Collecting and interpreting system metrics to optimize the platform for performance, security, and quality.
- Project Supervision: Supervising implementation projects and platform improvements in close cooperation with other ServiceNow Architects and Developers.
- Support & Risk Management: Supporting teams in risk management, disaster recovery, and security management.
- Documentation Maintenance: Maintaining up-to-date documentation, including technical designs, Standard Operating Procedures (SOPs), user manuals, and knowledge base articles.
- Platform Expertise: Excellent hands-on experience designing ServiceNow solutions (on-premise experience is advantageous) and knowledge of the ServiceNow products portfolio.
- Integration Knowledge: Familiarity with key technologies for ServiceNow integration, including Web Services, SSO, LDAP, and REST.
- Modelling Tools: Practical experience using systems modelling tools such as Sparx Enterprise Architect or Aris Architect.
- Standards & Interoperability: Understanding of complex information systems interoperability and IT security standards.
- Professional Skills:
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent communication and organizational skills.
- Supportive personality with a service-oriented attitude and the ability to work under minimal supervision in stressful environments.
- Forward-looking approach with a holistic view of the platform.
- IT Professional Experience: Minimum of 8 years of IT-relevant professional experience.
- Similar Position Experience: Minimum of 3 years of experience in a similar position.
The following certification (or equivalent) is mandatory:
- ServiceNow Certified System Administrator.