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RF017- Technical Specialist (TES) III L2
Brussels, Belgium
Maintains and repairs hardware, software and service applications manages cabling and configurations.
You need 1 years of IT Support experience to apply for this role
Nature of the tasks
You need 1 years of IT Support experience to apply for this role
Nature of the tasks
- Identify software and hardware problems and repair.
- Perform regular maintenance on hardware and software components.
- Install cables and configures hardware and software.
- Document system addresses and configurations.
- Run diagnostic programs or use test equipment to locate source of problems.
- Communicate effectively with end users and customer management.
- Maintain security and functionality through application of program temporary fixes.
- In-depth knowledge of workstation and peripheral support and administration (Windows 10 and above).
- Good understanding of incident, problem and change and configuration management.
- Communicative and user-oriented.
- Accurate and punctual.
- Being able to work independently.
- In-depth understanding of patch management and IPAM systems.
- English and French at min. C1 level is required to answer to calls and written request.
- Windows 10 MCSA
- Microsoft 365 Certified: Modern Desktop Administrator Associate
- IT Helpdesk Professional (or equivalent)
- Google IT Support Professional Certificate
- Microsoft Office Specialist (MOS)
- (Advanced) Windows troubleshooting for IT
- Call Centre Associate Certified (or equivalent)
- Certified Network Cabling Design Professional (CNSDP)