Integrated Operational Support Program Manager (25-20 HPW USAFSAM IOS PM Support)
Dayton, OH · Government/Military
Integrated Operational Support Program Manager (25-20 HPW USAFSAM IOS PM Support)
INTRODUCTION:
The 711th Human Performance Wing (711 HPW), headquartered at Wright-Patterson Air Force Base in Ohio, is the first human-centric warfare wing to consolidate human performance research, education and consultation under a single organization. Established under the Air Force Research Laboratory, the 711 HPW is comprised of the Human Effectiveness Directorate (RH) and the United States Air Force School of Aerospace Medicine (USAFSAM). The Wing delivers unparalleled capability to the Air Force through a combination of world class infrastructure and expertise of its workforce of military, civilian and contractor personnel encompassing 75 occupational specialties including science and engineering, occupational health and safety, medical professions, technicians, educators, and business operations and support.
DESCRIPTION OF SERVICES:
The contractor shall meet all requirements per the basic contract and provide professionally and technically qualified individual(s) to perform all tasks in the following paragraphs to fulfill the requirements of this task order.
The contractor shall provide subject matter expertise to USAFSAM Department of Aerospace Medicine (USAFSAM/FE), Aerospace Medicine Studies and Analysis Division (FES), Operational Support Team (FESO). FESO was established to provide support to Base Operational Support Teams in the field, oversee program development, data analysis, education, training, and field consultative support. The FESO branch is responsible for supporting embedded medical providers with evidence-based practices and real-time data analytics dashboard of musculo-skeletal and mental health risk down to the squadron level. In addition, the FESO branch directs all aspects of an embedded Integrated Operational Support (IOS) training course held at USAFSAM. The team regularly conducts data audits, research and evaluation of programming effectiveness, and tracking of programmatic measures of success. This requirement is for expertise that is to be located within the FESO branch of the FES Division, to support USAFSAM in providing education, training and expert consultative assistance services to the embedded medical teams and providers. The contractor shall meet the requirements of this task order with the professional support and technically qualified personnel to assist in areas required to meet the stated objectives and to accomplish the work required. Performance shall be according to the requirements contained in this Performance Work Statement (PWS).
Mandatory Qualifications:
The contractor employee shall possess knowledge of the program planning process and evidence-based methods to mitigate risks and stressors in occupational workplaces.
The contractor employee shall have knowledge of military organization and culture, and the unique stressors placed upon personnel in an operational military workplace.
The contractor employee shall have professional knowledge of a wide range of concepts, principles, or methodologies of health sciences to plan, coordinate, conduct and integrate evidence-based IOS programs, including project development and execution, training, analytical evaluation, and advisory services.
The contractor employee shall have skill in collecting data and conducting substantial problem analysis and program evaluation to identify adverse trends, ineffective practices or procedures, and shortcomings.
The contractor employee shall have the ability to thrive in a team environment, yet able to complete assigned tasks independently or with minimal guidance from team leads.
The contractor employee shall possess: organizational skills; the ability to achieve set goals; initiative in performing assigned tasks; ability to follow-up complex projects with influence and integrity; and ability to interact professionally with all levels of personnel within and outside of the organization.
The contractor employee shall have prior teaching or instructor experience in order to facilitate course scheduling and modifications.
The contractor employee shall have knowledge of agency program goals and objectives, the sequence and time of key program events and milestones, and methods of evaluating the worth of program accomplishments.
The contractor employee shall have skill in preparing project papers, staff reports and decision papers; and skill and ability in organizing and delivering briefings to senior leadership, managers, work groups, and higher HQ to encourage understanding and acceptance of findings and recommendations.
The contractor employee shall have a master’s degree in health sciences or other closely related field.
The contractor employee shall have prior operational embedment experience.
The contractor employee shall have a signed Non-Disclosure Agreement (NDA) in place with their company based on the potential access to confidential, proprietary, and/or sensitive information. The NDA shall be provided to the Government Program Manager by start of performance.
Highly Desired Qualifications:
Sustained experience working in human performance, with a minimum of five years of aggregate professional experience specific to military environments, is desired.
Completion of an approved teaching methodology course (e.g. USAFSAM Basic Instructor Course (BIC)) is desired.
Completion of the USAFSAM or CCAF Teaching Internship is desired.
A minimum of three months experience as a qualified USAFSAM instructor is desired.
Completion of the USAFSAM Course 48 USAFSAM 36-101, 22 April 2019 Director Orientation is desired.
Tasks:
The contractor employee shall mange the enrollment of students in the designated USAFSAM electronic scheduling system.
The contractor employee shall assist students with course registration, and act as a conduit between USAFSAM schoolhouse, 711th HPW Headquarters OST, instructors, and students.
The contractor employee responsibilities shall include student enrollment, assignment, grading, and collaboration with student participants.
The contractor employee shall facilitate instructor affiliate faculty requests through the USAFSAM Education Department.
The contractor employee shall facilitate travel and lodging arrangements between USAFSAM financial management office and projected course instructors.
The contractor employee shall raise questions, concerns and any other issues identified with student enrollments or instructors as they arise, to Operational Support Team leadership.
The contractor employee shall coordinate Defense Travel System student issues with the USAFSAM Financial Management section for resolution.
The contractor employee shall coordinate student logistics and shuttle bus travel with the USAFSAM Education department.
The contractor employee shall coordinate with 88th ABW organizations to facilitate student instructional on-site visits.
The contractor employee shall verify the working conditions of all projected information technology systems prior to the start of each scheduled course.
The contractor employee shall coordinate with USAFSAM information systems for the use of classroom phones, information system technical support, and adjustments, deletions, or additions to audio/visual requirements.
The contractor employee shall attend/support meetings related to expertise with government and civilian organizations, academia, and subject matter experts.
The contractor employee shall review all course slide presentations content for copyright material and recommend removal or the addition of an appropriate citation, in accordance with USAFSAM school policy.
The contractor employee shall ensure all slide presentations are reviewed and corrected for spelling, grammar, spelling out acronyms the first time, and using the directed template format prior to use in the scheduled course.
The contractor employee shall utilize an appropriate combination of correspondence, publications, personnel media, guides, pamphlets, meetings, telephone calls, information letters and briefings to publicize the education course plan at all Air Force levels, to registrants and the functional community, taking into consideration such things as funding, the target audience, the message to be transmitted, time constraints, etc.
The contractor employee shall participate in scheduled FESO team meetings by providing updates on course scheduling, student logistics, programmatic updates, concerns or issues, and student enrollments.
The contractor employee shall establish, develop, and maintain effective working relationships with HQs level counterparts in AF/A-1, AFMRA, and 711th HPW components and higher education institutions.
The contractor employee shall establish, develop, and maintain effective working relationships with other contract employees, and assist with the onboarding of newly hired contract employees.
The contractor employee shall participate in initial and on-going training, military specific training/activities and others, as directed by the unit Commander or his/her designee to include continuing education, site visits, workshops, lectures, and seminars to maintain required certifications and updated program requirements. The contractor employee may be required to travel outside of local area for events that include trainings, seminars, conferences, briefings, interventions, and Geographically Separated Units.
The contractor employee shall facilitate and/or oversee program evaluation activities to identify program strengths and weaknesses, impact to operational units, and the development and implementation of best practices.
Support to Course Director: The contractor employee may be assigned as course director, if they possess the knowledge and experience listed in PWS Paragraphs 1.1.2.2 – 1.1.2.5. Otherwise, the contractor employee shall interact with course director(s) and others, such as course developers, registrar personnel, testing and evaluation personnel, and/or faculty development personnel, to ensure the integrity of the Faculty Development program. The contractor employee shall assist course director(s) by researching and drafting course documents, such as agendas, lesson plans, presentations, and other associated administrative documents. The contractor employee shall advise course director, assist in responding to and resolving student issues, and elevate program administrative problems. The contractor employee shall provide End of Course (EOC) feedback that shall be utilized for course improvement.
BASE SUPPORT:
The contractor shall be provided office/laboratory space, furniture and equipment, routine office/laboratory supplies, computer hardware and software necessary to perform tasks described in this performance work statement. The government will also provide telephone service and access to a fax machine and a copier as required. All software and hardware, passwords/access to military Internet/E-mail and applicable database will be available within the scope of the contract. The contractor shall comply with local, AF and DoD policies.
GENERAL INFORMATION:
Work will be accomplished at Bldg. 840, WPAFB, OH 45433-7913 beginning on 30 September 2025. Temporary alternate work locations may be assigned as circumstances dictate by the Contracting Officer Representative.
Work schedule is normally Monday – Friday, 7:30 AM – 4:30 PM; however, there may be times when it is necessary for the contractor to work after duty hours in support of specific tasks. Although schedule may have to be flexible, it will not exceed 40 hours per week.
U.S. Citizenship:
Employee must be a U.S. citizen. For the purpose of base and network access, possession of a permanent resident card (“Green Card”) does not equate to U.S. citizenship.
TRAVEL:
No travel is anticipated for this effort.
SECURITY:
Position of Trust. All contractor personnel require a minimum of a Tier 1 background check (T1)/SF85 for any position that requires access to the internet, use of automated information systems to cover standalone computers or unescorted entry into restricted or controlled areas prior to reporting for duty in support of any requirement. The investigation is not for a security clearance; it is for a position of trust. This is a mandatory requirement set forth in DoDM 5200.02_AFMAN 16-1405, Air Force Personnel Security Program.
The contractor shall provide OPSEC protection for all sensitive/critical information and indicators involved in execution of this contract/Task Order, as defined by AFI 10-701 (Operations Security). 711 HPW Critical Information and Indicators are protected under the 711 HPW Operations Security Program and the 711 HPW Critical Information and Indicators List (CIIL). Contractor employees granted access to critical information and indicators shall be provided initial OPSEC training by the 711 HPW OPSEC Coordinator upon in-processing and prior to being granted access to CIIL items related to the contract/Task Order. The contractor shall also participate in 711 HPW’s annual OPSEC training and education programs, which includes periodic updates and refresher training on CIIL items applicable to the contract/Task Order. The 711 HPW OPSEC coordinator shall evaluate the OPSEC posture of AF contract activities and operations.
All documents, including papers, abstracts and posters shall be cleared by AF prior to public release.
The highest level of security classification required is Unclassified.
DELIVERABLE:
Contractor Progress, Status and Management Report (PSMR).
On a monthly basis, the contractor shall provide a status report. The information will be on project status and describe the work accomplished. The contractor shall also identify any issues/problems anticipated in schedule or cost ceiling during the next reporting period.
The report shall have five sections:
Project Title, Time Period of report, Date
Performance: Current status of deliverables, measured against project expectations.
Schedule: Have scheduled activities and milestones been completed on or before time, and impact of delays.
Costs: Are there any actual or significant deviations, are significant costs adequately explained in terms of project plans? (i.e., large initial equipment purchase, followed by labor related costs.)
Risk: Are there known or anticipated opportunities or events that will or can affect project.
Technical Report – Study/Services:
All reports and data shall be submitted in a non-proprietary, easily transferrable format.
All reports, data, findings and literature shall be property of the 711 HPW/RH. The contractor shall not reuse or distribute project information without the express permission of 711 HPW/RH and shall retain all 711 HPW/RH origin markings.