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Technical Account Manager, Cybersecurity, MDR, CA
San Jose, CA · Customer ServiceTechnical Account Manager, Cybersecurity, MDR, CA
Our Client is redefining security operations with a proactive, shift-left approach. Our Adaptive MDR solution, powered by Resolution Intelligence Cloud™ technology, leverages artificial intelligence and big data to deliver customized experiences and data-driven results for every customer. With a focus on agility and innovation, our solution evolves with your changing needs and brings you a step closer to achieving autonomic operations. As a trusted Google partner, specializing in Chronicle SecOps, we’ve transformed hundreds of companies across various sectors, including healthcare, finance, and technology. From our global hubs, we provide 24/7 proactive uninterrupted operations, peak performance, and peace of mind.
Role
We’re looking for a Technical Account Manager (TAM) who thrives at the intersection of cybersecurity
expertise and client relationship management. This role is ideal for someone who enjoys solving
complex problems, working closely with customers, and delivering high-impact security outcomes.
Key Responsibilities
Technical Guidance & Implementation
• Serve as the go-to technical resource for strategic MDR clients.
• Translate client security objectives into technical solutions and action plans.
• Lead the deployment, configuration, and ongoing optimization of cybersecurity
platforms.
• Guide clients in interpreting security events, and threat intelligence.
Customer Enablement & Education
• Offer expert advice on cybersecurity tools and best practices.
• Design and deliver custom training, documentation, and security workshops.
• Maximize clients’ use of tools to enhance risk mitigation efforts.
Incident Management & Escalation
• Support security incidents and disruptions• Liaise with SOC teams to diagnose and resolve complex technical problems.
• Recommend enhancements to strengthen security posture based on lessons learned.
Client Relationship Building
• Establish trusted relationships with client teams and technical stakeholders.
• Conduct regular technical check-ins (Weekly/Monthly/Quarterly)
• Provide ongoing, proactive recommendations to elevate client cybersecurity maturity.
Team Collaboration
• Channel client insights to internal teams to inform future product development.
• Help shape account-specific security roadmaps based on real-world use cases and
feedback
Qualifications
• A minimum of 3-5 years’ experience in technical account management, cybersecurity
engineering, or technical support roles within the cybersecurity space.
• Experience with developing curated situational awareness reports focused identifying
threats, risks and coverage gaps in an environment.
• In-depth knowledge of MDR, threat detection, incident response, and frameworks such
as MITRE ATT&CK, NIST, or ISO 27001.
• Hands-on expertise with tools like SIEM, EDR, XDR, and firewall management.
• SentinelOne, CrowdStrike, Splunk, Chronicle.
• PAN, Fortinet, Zscaler, Netskope
• Skilled in managing cross-functional projects and navigating high-priority issues.
• Ability to collaborate across teams, including Product, Engineering, and Customer
Success.
•
• Strong analytical thinking, problem-solving, and communication abilities.
Benefits
Salary commensurate with experience. We offer a range of great benefits to our employees: medical,
dental, vision, short-term and long-term disability, and life insurance benefits. The company provides 15
PTO days and 10 paid company holidays per year.
Client is an equal opportunity employer. We believe that diversity is integral to our success, and we do
not discriminate based on race, color, religion, age, or any other basis protected by law. The expected annual base salary range for this role is $100,000 - $140,000
Compensation varies based on a variety of factors, which include (but aren’t limited to) such as role level,
skills and competencies, qualifications, knowledge, geography, and experience. In addition to base pay,
certain roles are eligible to participate in our bonus or commission plans, as well as our benefits
offerings, and equity awards.
Technical Account Manager, Cybersecurity, MDR, CA
Our Client is redefining security operations with a proactive, shift-left approach. Our Adaptive MDR solution, powered by Resolution Intelligence Cloud™ technology, leverages artificial intelligence and big data to deliver customized experiences and data-driven results for every customer. With a focus on agility and innovation, our solution evolves with your changing needs and brings you a step closer to achieving autonomic operations. As a trusted Google partner, specializing in Chronicle SecOps, we’ve transformed hundreds of companies across various sectors, including healthcare, finance, and technology. From our global hubs, we provide 24/7 proactive uninterrupted operations, peak performance, and peace of mind.
Role
We’re looking for a Technical Account Manager (TAM) who thrives at the intersection of cybersecurity
expertise and client relationship management. This role is ideal for someone who enjoys solving
complex problems, working closely with customers, and delivering high-impact security outcomes.
Key Responsibilities
Technical Guidance & Implementation
• Serve as the go-to technical resource for strategic MDR clients.
• Translate client security objectives into technical solutions and action plans.
• Lead the deployment, configuration, and ongoing optimization of cybersecurity
platforms.
• Guide clients in interpreting security events, and threat intelligence.
Customer Enablement & Education
• Offer expert advice on cybersecurity tools and best practices.
• Design and deliver custom training, documentation, and security workshops.
• Maximize clients’ use of tools to enhance risk mitigation efforts.
Incident Management & Escalation
• Support security incidents and disruptions• Liaise with SOC teams to diagnose and resolve complex technical problems.
• Recommend enhancements to strengthen security posture based on lessons learned.
Client Relationship Building
• Establish trusted relationships with client teams and technical stakeholders.
• Conduct regular technical check-ins (Weekly/Monthly/Quarterly)
• Provide ongoing, proactive recommendations to elevate client cybersecurity maturity.
Team Collaboration
• Channel client insights to internal teams to inform future product development.
• Help shape account-specific security roadmaps based on real-world use cases and
feedback
Qualifications
• A minimum of 3-5 years’ experience in technical account management, cybersecurity
engineering, or technical support roles within the cybersecurity space.
• Experience with developing curated situational awareness reports focused identifying
threats, risks and coverage gaps in an environment.
• In-depth knowledge of MDR, threat detection, incident response, and frameworks such
as MITRE ATT&CK, NIST, or ISO 27001.
• Hands-on expertise with tools like SIEM, EDR, XDR, and firewall management.
• SentinelOne, CrowdStrike, Splunk, Chronicle.
• PAN, Fortinet, Zscaler, Netskope
• Skilled in managing cross-functional projects and navigating high-priority issues.
• Ability to collaborate across teams, including Product, Engineering, and Customer
Success.
•
• Strong analytical thinking, problem-solving, and communication abilities.
Benefits
Salary commensurate with experience. We offer a range of great benefits to our employees: medical,
dental, vision, short-term and long-term disability, and life insurance benefits. The company provides 15
PTO days and 10 paid company holidays per year.
Client is an equal opportunity employer. We believe that diversity is integral to our success, and we do
not discriminate based on race, color, religion, age, or any other basis protected by law. The expected annual base salary range for this role is $100,000 - $140,000
Compensation varies based on a variety of factors, which include (but aren’t limited to) such as role level,
skills and competencies, qualifications, knowledge, geography, and experience. In addition to base pay,
certain roles are eligible to participate in our bonus or commission plans, as well as our benefits
offerings, and equity awards.
Technical Account Manager, Cybersecurity, MDR, CA