Job Title:  Help Desk Technician
Duration: 12 months (Contract W2)
Location:  Denver, CO (On-site, candidate must be currently located within the Denver or surrounding metro area to work on-site daily)

Key Skills: Technical Troubleshooting (Hardware, Software, Networking), Customer Service & Communication, Monitoring & Incident Response

Job Type: Contract (Full-Time - On-Site Only)
Schedule:

• Training Phase (1–2 months): 5 days/week, 8-hour shifts
• Post-Training: 4 days/week, 10-hour shifts

Important Note: This is a 100% on-site position. candidates should work on-site full-time.

Position Summary
We are seeking a tech-savvy and customer-focused NOC Help Desk Technician to join our IT team. This position plays a critical role in monitoring and supporting our ITS fiber network, roadside devices, and related software applications. You will also support construction project teams and provide Tier 1 technical assistance to end users experiencing hardware, software, or networking issues.
The ideal candidate is proactive, resourceful, detail-oriented, and passionate about providing excellent technical support in a dynamic and fast-paced environment.

Key Responsibilities

• Monitor the ITS fiber network, roadside devices, and software systems.
• Respond promptly to customer inquiries via phone, email, and chat.
• Log and manage Help Desk tickets using the internal ticketing system.
• Troubleshoot and resolve hardware, software, and networking issues.
• Escalate unresolved issues to Tier 2/3 support when necessary.
• Install, configure, and maintain computer systems and peripheral devices.
• Perform system maintenance and support users during outages.
• Assist with onboarding/offboarding, including system setup and account management.
• Support Tier 1 network troubleshooting.
• Document customer interactions and maintain accurate records.

Qualifications

• Prior experience in a Help Desk or IT Support role (NOC experience preferred).
• Willingness and flexibility to work a variety of shifts, including with minimal notice.
• Reliable transportation is required.
• Ability to pass a background check.
• Strong technical knowledge of Windows, Linux, and iOS systems.
• Familiarity with networking basics and system troubleshooting.
• Excellent communication and interpersonal skills.
• Detail-oriented and well-organized, with strong ticket management discipline.
• Calm and professional under pressure with a proactive troubleshooting mindset.
• Self-motivated with the ability to work independently and as part of a team.
• Understanding of basic information security practices.
• Experience with ticketing systems (e.g., ManageEngine) is a plus, but not required.

Work Environment

• 100% On-Site
• Fast-paced, collaborative IT operations setting
• Requires physical presence to monitor systems and assist users directly

Email your resume to: usjobs@mavensoft.com
To learn more about Mavensoft visit us online at http://www.mavensoft.com/